Through the appropriate and ethical use of technology, we assist in creating a positive learning environment for all students, staff and administrators that encourages the use of technology to increase productivity, reinforce learning, encourage creativity and enhance curriculum.
As a part of the Business Services Team, the Information Systems Department is charged with providing and maintaining computerized management information systems for the Morongo Unified School District. These systems include the Illuminate Student Database system, several interdistrict applications, the District's web site, the District and sites infrastructure management, SIS data management, storage management, and email systems.
We monitor all internet and email access from district computers. The Morongo Unified School District is fully compliant with the Child Internet Protection Act (CIPA).
We are responsible for reporting, maintaining and obtaining the student identifiers through the California Longitudinal Pupil Achievement Data Systems (CALPADS).
We also maintain support for all desktop computer users that are accessing the District's network and the mainframe resources. This support covers all hardware, software, maintenance and upgrades.
The department connects all schools and classrooms through its high-capacity wide area network using state of the art networking equipment.
To effectively use the available resources to assist students in obtaining a high-quality education is our overall goal.
The Information Systems Department consists of a full-time Director, an Information Systems Specialist, a District Testing and Assessment Specialist, an Administrative Assistant, and two I.T. Support Specialists.
If you have any question about I.T. here at MUSD, please email us and we will try to get you an answer.
If you’re not sure what format to report a problem or to ask a question please use the below guidelines as to how to report your problem or to ask a question.
Help Desk Ticket System (IT and Illuminate)
The Help Desk Ticket system is not used to ask questions but it is used to report an issue with your computer or technology related hardware at your site. If you need something that needs to be Fixed, Moved, Added or Changed please submit a Help Desk Ticket. Click the below link to open a Help Desk Ticket. There is also a Help Desk Log In link on the District home page under Staff Links. If you have a question or comment about Illuminate please use the below link to submit a tech ticket. Currently the MUSD Illuminate email that was previously used, is not used at this time.
Help Desk Log In
Help Desk Email
If you have a general technology question or concern please send those questions or concerns to the Help Desk Email which is located in the Global Address List in your Microsoft Outlook under Help Desk Email. All IT staff will receive this email and someone in the IT Department will take action on it. Send your questions or concerns to the below link.
Illuminate Issues and Fixes
If you have an actual issue in Illuminate that needs to be repaired you can contact Illuminate directly by sending them an email to their Help Desk email at the below email address.
949-242-0343 Main Support Line
If you have a campus wide technology issue i.e. your campus has no internet or part of your campus has internet or there is an issue that affects all or part of your campus please call the IT Office at extension 4339 to report the problem so we can start to troubleshoot the issue. If needed a Help Desk ticket can be submitted afterwards.