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9-1-1 Dispatcher

Female 911 Dispatcher on computer
Course Description
 
This course provides an overview of the eligibility and training standards required for 9-1-1-Communications.  Dispatcher’s perform a variety of communication responsibilities for receiving, evaluating, and dispatching calls from coworkers, field units, allied agencies, and members of the public concerning emergency and civil incidents. You will gain practical experience in the area of law enforcement communications, telephone/technology procedures, regulations and reports for missing persons, domestic abuse, child and elder abuse, hate crimes as well as communications responsibility related to community policing and cultural diversity. This course will also provide you with knowledge of radio technologies and map reading. 
 
Why a Communications Dispatcher?
 
Police, fire, and ambulance dispatchers, also called public safety telecommunicators, answer emergency and nonemergency calls.

 

Police, fire, and ambulance dispatchers typically do the following:

  •          Answer 9-1-1 emergency telephone and alarm system calls
  •          Determine the type of emergency and its location and decide the appropriate response on the basis of agency procedures
  •          Relay information to the appropriate first-responder agency
  •          Coordinate the dispatch of emergency response personnel to accident scenes
  •          Give basic over-the-phone medical instructions before emergency personnel arrive
  •          Monitor and track the status of police, fire, and ambulance units
  •          Synchronize responses with other area communication centers
  •          Keep detailed records of calls

Dispatchers answer calls from people who need help from police, firefighters, emergency services, or a combination of the three. They take emergency, nonemergency, and alarm system calls.  Dispatchers must stay calm while collecting vital information from callers to determine the severity of a situation and the location of those who need help. They then communicate this information to the appropriate first-responder agencies.  Dispatchers often must instruct callers on what to do before responders arrive. 
 
Career Outlook
 

Employment of police, fire, and ambulance dispatchers is projected to grow 8 percent from 2016 to 2026, about as fast as the average for all occupations.

Similar Careers/Job Titles

  • Ambulance Dispatcher
  • Public Safety Telecommunicator
  • Emergency Fire Dispatcher
  • EMS Dispatcher
  • Emergency Operator
 
Median Salaries for Dispatchers by Industry*
 
State government, excluding hospitals            $45,710
Local government, excluding hospitals           $39,650
Colleges, and professional schools                  $37,820
Hospitals; state, local, and private                   $36,460

 *Source:  Bureau of Labor Statistics
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Academy of College and Career Excellence, Yucca Valley, CA 92284
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